Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of https://www.aarudhrahealthcare.com
User Agreement
These terms and conditions (“Terms and Conditions”) is a legal agreement between you – the user (“You(r)” or “User”) and aarudhrahealthcare.com .These Terms and Conditions consists of General Terms applicable to your use of AarudhraHealthCare.com and Service Specific Terms which are applicable to each specific Service in addition to the General Terms.
Please note that all charges, discounts, benefits and other monies associated with provision of Services (as defined below) through the aarudhrahealthcare.com and particularly in relation to, including without limitation, delivery and packaging charges, additional delivery charges for availing Express Delivery Services (as defined below), cancellation charges, Minimum Order Value (as defined below), referral reward discounts, e-cash benefits, etc., shall be provided on the aarudhrahealthcare.com Platform for Your reference and may be revised by us from time to time. Such information, as revised from time to time. You are advised to check such information on charges, discounts, benefits and other monies on a regular basis and prior to placement of any order(s), and aarudhrahealthcare.com shall not be held responsible or consequently liable in any manner whatsoever, in case You fail or neglect to do so
Customer Eligibility
The membership/usage of the Website/App is restricted to those above 18 years of age, or to such group that can be termed to have attained ‘majority’ under the laws of the respective jurisdictions where this Website/App can be seen and is accessible or to emancipated minors, who possess legal parental or guardian consent, or are in a position so as to be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service.
Membership cannot be availed of by those who are deemed Incompetent to Contract under the Indian Contract Act, 1872 subject to the aforementioned conditions.
Further, you are solely responsible for protecting the confidentiality of your username and password and any activity under the account will be deemed to have been done by you. In the case that you provide us with false and inaccurate details or the Company has reasonable reasons to believe you have done so, we hold the rights to suspend your account and/or terminate this Agreement without any notice and without being held liable for the same.
Force Majeure
aarudhrahealthcare.com shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. aarudhrahealthcare.com may at its sole discretion withdraw the services or Products if a Force Majeure event occurs.
Prescription / Non-Prescription Orders
There are two categories of products listed with aarudhrahealthcare.com, prescription and non- prescription based products. Non-prescription based products will not require any upload of prescriptions and are for dressings and OTC (Over the Counter) products. For prescription based products terms are given below.
Verifications of Prescription
We do not accept orders for Prescription Orders, unless the same is prescribed by the registered medical practitioner licensed by the Medical Council of India. We do not verify the authenticity of the orders placed by you, where the prescriptions are received directly from a registered medical practitioner licensed by the Medical Council of India or your family doctor, who has placed the order on your behalf after your authorization. When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order as per the prescription, we may try to contact you using the information provided in your Account. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to cancel such order.
Non-Receipt of Prescription
If you place a Prescription Order and we do not receive the relevant original prescription, we will not have any liability to dispense the Prescription Order to you and it will be your responsibility to contact us within 7 days regarding your prescription order. The User understands and agrees that the validation of prescription services provided herein are only on request and are intended for general purpose only and should not be used in case of medical emergencies and serious illness issue where physical consultation is recommended and at no point these services are intended to replace the physical consultation. The User also agrees and understands that for providing the validation of prescription service aarudhrahealthcare.com will have to share the prescription with its partner Physician and by requesting the services the User confirms its consent to share his/her prescription with aarudhrahealthcare.com partner Physician when necessary.
Delivery Of Products
All Products will be delivered at the address provided by you in your Account or any other alternate address as specified by you at the time of placing the Order. The delivery may be made by the personnel appointed by aarudhrahealthcare.com or by any third party service provider engaged by aarudhrahealthcare.com for such purpose. aarudhrahealthcare.com shares your personal information with the delivery executive on a ‘need to know’ basis as may be relevant for completing the delivery of the Product.
aarudhrahealthcare.com offers estimate delivery of 2-15 days. Timelines for delivery specified by aarudhrahealthcare.com is a genuine pre-estimate of time required by aarudhrahealthcare.com for completing the delivery of the Product. You acknowledge and agree that actual delivery may be delayed and take longer than the delivery timeline. However, aarudhrahealthcare.com will keep you informed of your order status as may be appropriate from time to time.
Returns
You may place a request for return of Product as per the Returns Policy which is displayed on the aarudhrahealthcare.com platform.
Product Liability
aarudhrahealthcare.com Platform offers for purchase various Products which are manufactured by various third parties (“Third Party Products”). aarudhrahealthcare.com provides such Third Party Products on an ‘as is’ basis and does not make any representation or warranty with respect to such Third Party Products. aarudhrahealthcare.com shall not be liable in any manner whatsoever for any manufacturing defects in the Third Party Products.
